Refund policy
At YOSEI MAISON, every order is carefully packed and quality-checked before shipping. Since we operate with limited and curated stock, we currently do not offer full refunds.
Exchange Eligibility
We only provide exchanges in the following cases:
- You received the wrong product
- The product arrived damaged
No exchanges will be accepted for:
- Size issues
- Change of mind
- Color expectations due to lighting/screen differences
- Minor thread variations or packaging damage
Mandatory Unboxing Video
To request an exchange, an unboxing video is compulsory.
The video must:
- Be recorded from the beginning of opening the sealed parcel
- Clearly show the shipping label and package condition
- Be continuous and unedited
Without a proper unboxing video, no exchange request will be accepted or monitored under any circumstances.
Exchange Request Time
Customers must contact us within 24 hours of delivery with:
- Order ID
- Clear photos/videos of the issue
- Mandatory unboxing video
Requests sent after 24 hours may not be accepted.
Product Condition for Exchange
The product must be:
- Unused and unwashed
- In original condition
- With original tags and packaging intact
If the returned item does not meet these conditions, the exchange may be rejected.
Important Note
YOSEI MAISON reserves the right to deny any exchange request if:
- The claim appears invalid or suspicious
- The unboxing video is missing/incomplete
- The product shows signs of use or damage caused after delivery
By placing an order with YOSEI MAISON, you agree to all the terms mentioned above.